Technician Services

Concierge Mechanic

Why is it so difficult to get your bike properly serviced? Why does it take so long? Keeping your bike maintained should be a quick, easy, pain-free process that's done right the first time. ERO leads the way to ensure your service experience is pleasant and exactly what you want.

Call for an Appointment - 855-243-8376 ext. 104

Right the First Time

 

The three frustrations we hear from clients over and over again when it comes to bike repaired are: 1. It takes far too long. 2. The repair shop makes it difficult with poor service and zero communication. 3. The work is incomplete when the bike is supposedly fixed. Our Concierge Mechanical Service solves all those problems and more.

Service by Appointment - No more leaving your bike at the shop for 2, 3, or even 4 weeks. Schedule your service for the day that's convenient for you, and your bike will be serviced and returned in 24-48 hours.

Communication. Prior to your appointment, you'll speak with our Concierge Mechanic so you can explain exactly what you need, which allows us to prepare for your bike's arrival with any parts necessary to complete any repairs. If anything unexpected pops up during our initial inspection, we’ll contact you to discuss options.

Right the First Time. When your bike is returned, it will be in perfect working order. Nothing missed, no return trips necessary. It's done right the first time, every time.

Trans Alps Adventure
Time to think of the customer first

Let's Change it Up!

Does your bike shop make you feel like they’re doing you a favor servicing your bike? Or you're somehow troubling them by bringing it in? Why is that? Aren't you the customer? Shouldn't they be making the process friendly, easy, and trouble-free for YOU? Bike Service has needed a major change for a very long time...ERO has decided to lead the way.

If you're ready for a personal and tailored service for the maintenance of your bike, our Concierge Mechanic is here for you. Our appointment-based service allows you to have your bike maintenance completed on a day that's convenient for you with a quick turnaround so you're back to riding - often in less than 24 hours.

Our lead mechanic, Chris Lombardo, is simply one of the best technicians in the business. When you hand your bike over to Chris, your bike will receive the absolute best of care and subsequently returned in perfect working order. You've invested in your bike and spend lots of time riding it. Your entire cycling experience should be enjoyable, and it's time the service you receive matches the personal and financial investment you've made.

I was ready to buy a new bike, but when I received my old bike back from ERO it was like new again. I don't think it looked that good the day I bought it!

Lauren

Price - $85 per hour

We offer all types of bike service from quick and easy adjustments to complete overhauls of proprietary systems. We charge an hourly fee because often times the prices quoted by shops do not properly reflect the amount of time a service may take, and you end up paying far more per hour. If you have any questions, please feel free to call and we'll be happy to help you out.

Call to Book an Appointment:

855-243-8376 ext. 104

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Los Angeles

18400 Avalon Blvd.Carson, CA 90746

Inside VELO Sports Center (LA Velodrome)

Book Appointment

855-243-8376 ext. 101

Pennsylvania

317 Kennedy Ave. Mertztown, PA 19539

Book Appointment

p: 484-619-3538